If something goes wrong
We cook fresh after you order. That means timing matters — but it also means we take quality seriously. If we miss the mark, tell us.
Message us on WhatsApp first. We reply as fast as we can.
Last updated · 12 June 2026
Please read this before ordering. We try to be fair and straightforward — no fine print tricks.
Need help now?
Refund, cancellation, or something wrong with your meal? Send your order number — a real person from our kitchen will read it.
Fastest for refunds and delivery issues
WhatsApp or call 97890 16886 · orders@vidyasrecipediary.com
The full picture
01 · No charge
If you close the payment screen without completing payment, nothing is charged.
If payment failed but money left your account, Razorpay usually reverses it within 5–7 business days. If it takes longer, message us with your order number and we will help trace it.
02 · Grace window
For a short window after payment — while your order is confirmed but cooking has not started — you can cancel from your order page in the app. Stock is released and your refund goes back through Razorpay within 5–7 business days.
03 · Cooking started
After preparation begins, self-cancel is turned off. Ingredients are bought, vessels are on the stove. If you still need to cancel, WhatsApp us immediately — we will help where we can, but we may not always be able to refund in full.
04 · Something wrong
Tell us within 2 hours of delivery. A photo helps. We will make it right with a replacement, account credit, or refund — whichever fits the situation.
05 · Money back
06 · Delivery
If the driver cannot reach you at the address or phone number you gave us, the order may be marked delivered or cancelled. Delivery charges may not be refunded in that case — please keep your phone on and your address accurate.
Fair is fair. If we made a mistake, we will fix it.
Other policies
