If something goes wrong
We cook fresh after you order. That means timing matters — but it also means we take quality seriously. If we miss the mark, tell us.
Message us on WhatsApp first. We reply as fast as we can.
Last updated · 15 June 2026
Please read this before ordering. We try to be fair and straightforward — no fine print tricks. Cancellation fees depend on how far your order has progressed in our kitchen.
Need help now?
Refund, cancellation, or something wrong with your meal? Send your order number — a real person from our kitchen will read it.
Fastest for refunds and delivery issues
The full picture
01 · No charge
If you close the payment screen without completing payment, nothing is charged.
If payment failed but money left your account, Razorpay usually reverses it within 5–7 business days. If it takes longer, message us with your order number and we will help trace it.
02 · Self-cancel
For a short window after payment — while your order is confirmed but cooking has not started — you can cancel from your order page in the app at no charge. Stock is released and your full order amount is refunded through Razorpay within 5–7 business days.
The exact length of this window is shown on your order page with a countdown timer.
03 · Stage fees
Once the self-cancel window closes, or if your order has moved further in our kitchen, a cancellation fee may apply. The fee is a percentage of your order total; the rest is refunded if we can cancel.
Current standard fees (we may adjust these — the fee shown at cancellation applies):
To cancel after the self-cancel window, WhatsApp us as soon as possible. We will confirm whether cancellation is still possible and the refund amount.
04 · Kitchen started
After preparation begins, self-cancel is turned off in the app. Ingredients are bought and work has started — so a higher cancellation fee applies if we can still stop the order.
If you need to cancel, message us immediately. The earlier you reach us, the more we can usually refund.
05 · Something wrong
Tell us within 2 hours of delivery. A photo helps. We will make it right with a replacement, account credit, or refund — whichever fits the situation. Quality issues are separate from change-of-mind cancellations and are handled case by case.
06 · Money back
07 · Delivery
If the driver cannot reach you at the address or phone number you gave us, the order may be marked delivered or cancelled. Delivery charges may not be refunded in that case — please keep your phone on and your address accurate.
Fair is fair. If we made a mistake, we will fix it.
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